FAQ : Newcorpinstalls.com, Delivery and Installation Services

1.	Q:	In what Zip Codes do you work?
	A:	Our installation network performs installs in all 42,000 zip codes across the country including Alaska and Hawaii

2.	Q:	Who will actually be doing the installation?
	A:	We work with a nationwide network of certified installers.

3.	Q:	What other services do you do?
	A:	We offer a variety of other installation services. From Computer Set-Up, Wireless Networking, Home Theater Installations, Furniture Assembly and others. These can be seen by selecting the main service you desire and then the additional services will be available to add-on

4.	Q:	Do you work on Weekends?
	A:	Yes. We work 7 days a week and offer Morning, Afternoon and Evening appointments

5.	Q:	What additional cables will I need?
	A:	Depending on the type of installation, this will vary. For an HDTV installation we recommend the customer purchase an HDMI cable and a Component Audio Video Cable from the DVD Player, Cable Box/DSS and any other HD source. The important part to remember is that if the product is being hung on a wall, these cables need to be long enough to go through the wall and ceiling to the location of the components.

6.	Q:	Does your TV installation include the Mount?
	A:	No. There are several different types of mounts a customer could choose from. The two most popular mounts are FIXED and TILT. The FIXED mount is typically used when the TV is mounted on the wall at the same height as the customer’s seating. The TILT mount is used when the TV is mounted higher or lower than the customer’s seating. These mounts can be tilted up to 30 degrees up or down to allow better viewing angles. There are other mounts as well including motorized and articulating mounts. These are used when the TV is mounted in an area where it needs to be moved to get better viewing. This is the case in many wall units. Our price of installation does include the installation of FIXED or TILT mounts. Motorized and Articulating Mounts need to have an additional fee charged due to the amount of time to install them.

7.	Q:	Will the installer have any cables and mounts on the truck?
	A:	Yes. They are basic parts and can be purchased from the installer at the time of install.

8.	Q:	Will the installer be able to move my existing TV to another room of the house?
	A:	Yes. We can relocate the TV.

9.	Q:	What is the warranty for your installation?
	A:	We warranty our work for 12 months. That does not include the products just our workmanship

10.	Q:	Are our installers CEDIA Certified?
	A:	CEDIA is a trade organization established to better serve the industry. Their certification is not recognized by the department of labor as a standard. However, our installers are certified by COMPTIA and other nationally recognized certification processes. And Yes, many of our installers have earned CEDIA Certification on their own.

11.	Q:	Will the installer take my old product away?
	A:	Not at this time. Soon we will be able to offer Recycling of old products.

12.	Q:	Will the installer be able to program my remote control with the new TV's codes.
	A:	Our installer will only be able to set up the TV remote. We do not program or set up any third party remotes at this time.

13.	Q:	Who do I call if I have a problem with my TV after it is installed?
	A:	Call us at 1-800-WHY-NEW0

14.	Q:	When should I schedule my installation if I purchased my products from Amazon?
	A:	Usually the shipment will arrive within 5 days of the order. Please keep that in mind when scheduling your installation services.

15.	Q:	What's the difference between the $299 HTIB (Home Theater in a Box) install and the $699 Surround Sound System install?
	A:	The HTIB install is used when the customer has an all-in-one product like a Bose system and he/she want the system hooked up. We do not run any wires through the wall or ceiling or mount any speakers. The SURROUND install is used when the customer wants their system installed with all wires hidden and speakers mounted in or on the wall.

16.	Q:	What is an ISF calibration and do I need it on a new set?
	A:	ISF stands for the Imaging Science Foundation. It is a company dedicated to offering the best possible video performance on any TV. The reason it is needed on any set especially the new ones is that most sets are set up for high brightness to be able to show off on the retail floor. This setting will make the TV degrade quicker and consume more electricity. Our installers will set the TV to the appropriate levels and teach you how to access the presets for both Day and Night viewing.

17.	Q:	Why does someone 18 years or older have to be present at the time of installation?
	A:	Because we are going to be teaching that person how to operate the set and ask for them to sign off on the completion.

18.	Q:	Will I receive a receipt for my installation?
	A:	Yes. The receipt comes to you via email. However, any additional services you purchase at the time of the installation will be mailed to you.

19.	Q:	Is the Site Survey included in the price of Installation?
	A:	Yes. We can do the survey prior to the installation date as well.

20.	Q:	Can I get a refund for the services after the installation is performed?
	A:	No. After the work is performed, the installation is not refundable. We will however, work with you to correct anything installation related issues with for 12 months.

Frequently Asked Questions